FAQ's

Trusting a financial platform like Moneydrop is an important consideration. Here are some insights into why you should trust us. Reputation: MoneyDrop's reputation plays a significant role. Look for reviews, testimonials, and ratings from other users. Security Measures: MoneyDrop prioritises the security of your personal and financial information. We use encryption, facial authentication, and other security measures to protect your data. Regulation and Compliance: We are AUSTRAC registered and in compliance with the relevant laws. Transparency: We are open about our services, fees, and processes. No hidden charges. Customer Support: We provide reliable, accessible, and responsive customer support. If you encounter any issues, you should be able to reach out and receive assistance promptly. Partnerships and Integration: MoneyDrop's partnerships with reputable financial institutions and integration enhance our credibility. Our data matching system is provided by Datazoo to protect against fraud.

When you make a transfer with Moneydrop, it takes less than one minute for your transaction to be completed. Your beneficiary is alerted immediately of the payout into their account.

Sending money doesn't have to break your bank. Our prices are displayed upfront. Most times it costs you nothing for transfers to selected countries.

At Moneydrop, we are working very hard to expand our network to provide credible and reliable payment partners across the globe. At the moment you can send money from Australia only to the following countries: Benin, Cameroon, Cote D'Ivoire, Ghana, Kenya, Nigeria, Senegal and South Africa.

As part of ensuring compliance with the financial regulations, we have put in place some measures to ensure the safe transfer of funds is regulated. There is a $ 5,000 limit per month per account, however, if you need to increase your sending limit, you will need to provide documentation as a prove of why your limit should be increased. Simply email us at help@moneydrop.au and request the change.

We currently provide a PayID payment method. We are working hard to integrate more payment options.

When you make a transfer with Moneydrop, we send you notification emails with the progress of your transaction. You can also track your transactions from your account.

We send all notifications to your registered email address.

We take our business seriously. To use our platform, you must be verified. We use a data-matching system to verify your identity (Your selfie photo is matched with your uploaded photo ID and your name). Our verification process happens in less than 10 seconds as you register on our platform. You will not be able to carry out any transactions unless you have been verified. If you encounter any issues with your verification, please email help@moneydrop.au.

You may close your account at any time. Simply log on to your account and click on delete account. Remember, by law, Moneydrop may still retain certain details of your account for the specified number of years required.

© MoneyDrop 2023. ABN: 71 659 255 062. Moneydrop Pty Ltd is Registered with AUSTRAC for remittance services